FAQ (2024)

YOUR FOOD BAG

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When is the cut off date for Christmas orders? The cut for orders to arrive before Christmas is the 20th of December. All orders placed after will be shipped before New Years

Can we place orders to be held to ship on a specific date? No, unfortunately due to the volume of orders we cannot hold individual orders.


Orders sent after 5am Wednesday morning may not ship until Monday. Unfortunately our system does not allow us to hold orders to ship on different dates. We ship orders as soon as we can.

What days do you ship?

We ship the puddings Monday- Wednesday so they do not have to sit in a warehouse over the weekend. They should arrive Wednesday through Saturday. At busy times of year please allow 2-4 days to process the order.


Orders sent after 5am Wednesday morning may not ship until Monday. Unfortunately our system does not allow us to hold orders to ship on different dates. We ship orders as soon as we can.

Can you explain your peanut allergy program?

The products are baked in a facility where tree nuts or peanuts are present. We take the following steps to avoid cross contamination:

  • Peanut and tree nuts are stored in sealed containers on separate shelving to other ingredients.

  • Our non peanut products are baked before any peanut products during a production day.

  • All surfaces and equipment are cleaned and sterilized to avoid cross contamination before production begins.

  • Bakers uniforms are covered with disposal aprons when peanut products are baked.

Do the puddings need to be refrigerated?

Yes! To get the best shelf life we recommend refrigerating the puddings upon arrival to extend shelf life The dessert is shelf stable for approximately two weeks. This allows us to ship unrefrigerated and save you money. . The puddings can be refrigerated for 8 weeks and they do freeze beautifully for up to 6 months.

How can I heat the puddings?

The puddings are simple to heat – either microwave in the container for 40 seconds (850watts) from the refrigerator, 1 minute from frozen. You can also warm the puddings in a preheated oven – 350F/180 C for 10-15 minutes. The containers are oven proof but place on a baking sheet. Toaster oven heating or using the Broiler setting is not recommended.

How shall I serve my puddings?

After heating, simply turn the pudding out onto a serving dish. You may serve with heavy cream, crème fraiche or ice-cream. If you wish to go an extra step you can make Crème Anglais (hot custard sauce). Some people push the boat out further and add a dash of Baileys.

FAQ (2024)

FAQs

How do you write FAQ answers? ›

Tips for writing a good FAQ page
  1. Make the FAQs easy to find.
  2. Write questions from the point of view of your customer.
  3. Write the FAQ sheet in an actual question-and-answer format.
  4. Keep answers short.
  5. Fully answer the question, don't just link to a different page.
  6. Start your answers to yes/no questions with a “yes” or a “no”
Oct 20, 2021

How do I respond to a FAQ? ›

FAQs should always be short and to the point. Aim to answer each question as succinctly as possible. If any require longer answers, consider providing a short answer with a link the user can click on if they need more information.

What are good FAQs? ›

An effective FAQ page should include a clear and concise introduction, questions and answers divided by categories, links to additional resources, and a search function to help visitors quickly find the answers they are looking for.

How long should FAQ answers be for SEO? ›

Between three to five is a good amount. You don't need to answer every question in an on-page FAQ, just enough to get visitors to stay on your website and click relevant internal links, especially those that get them started through the sales funnel. You'll want to keep your answers short and concise.

How many questions should a FAQ have? ›

Fewer than five questions might indicate you haven't done your research… or that you didn't need an FAQ to begin with. Fielding dozens of questions isn't good either, but if they're all necessary, consider splitting your FAQ into multiple pages.

How do you answer Q&A effectively? ›

Here are 17 tips to keep in mind when preparing to answer difficult questions effectively and constructively:
  1. Prepare for tough questions. ...
  2. Pause before responding. ...
  3. Monitor your body language. ...
  4. Reword the question. ...
  5. Take more time if you need to. ...
  6. Acknowledge the other person's emotions. ...
  7. Answer a portion of the question.
Jun 9, 2023

What is the standard FAQ format? ›

The FAQ format is straightforward — it should include your customers' most asked questions, written from the point of view of your customer. Some pro tips to keep in mind when writing your FAQ page: Look at your competitors' FAQ landing pages. Chances are, their customers are asking similar questions to yours.

Do people like FAQ? ›

Nevertheless, ecommerce site owners love FAQ pages. They've been told FAQs are one of the first things visitors seek when they arrive. SEO gurus say FAQs are a magnet to search engines, and many customer service managers prefer sending prospects to an FAQ page rather than providing a meaningful interaction.

How to optimize FAQ? ›

A great FAQ page is concise, organized, and in an easy-to-follow order. Grouping specific questions together or providing a navigation bar are two ways to improve your FAQ page off the bat. Additionally, it's important to distinguish between an FAQ section and an FAQ page.

Are FAQs still relevant? ›

If you write clear web content that is easy to navigate and answers your readers questions, you will not need to create a FAQ. FAQs often cause your readers more frustration. Frequently Asked Questions (FAQs) can be overwhelming and leave your customers searching through a sea of content.

Should FAQs be its own page? ›

Should Every FAQ Have its own Page? Most likely. If you are trying to optimize your website really, you're going to want to have as much relevant content as possible, and FAQs are generally very relevant to your audience.

How do you layout a FAQ? ›

Keep it simple & organized. Organize your FAQ page into categories and subcategories, and keep your answers concise and easy to understand. Use bullet points, headings, and other formatting options to make your FAQ page easy to skim.

How do you write a question answer format? ›

To format questions and answers in APA format:

Use the correct punctuation at the end -- a question mark if the prompt is a question; a period if it is a statement. Use double spacing and one inch margins. Separate the answer from the question by beginning the answer on a new line. Always answer in complete sentences.

How do you write a question answer? ›

6 Proven Tips for Writing Impactful Answers
  1. Make use of the extra 15 minutes provided. ...
  2. Attempt question in the right order. ...
  3. Underline important words. ...
  4. Answer only one question in 'or' questions. ...
  5. Maintain clarity and neatness. ...
  6. Write to the point precise answers.
Feb 21, 2024

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